Website Support and Retainers
The partnership with clients isn’t just during the design and build process, we are here to help your store run smoothly and reduce any downtime. Our team are also here to keep developing your website to help maximise technology advances and customer trends.
Actuate offer a few support packages or retainers, these can be used to help continuity of business or to keep pushing your site with new features.
We see ourselves as partners so if we we have a great idea about your site we’ll share this with you, scope it out and make it a reality. We also get notifications of upcoming patches and releases/patches so we are always one step ahead when it comes to ensuring your website is up to date and secure.
Support designed around you
Everyone has different needs and challenges, so our support packages are unique to each client. Some may need a fixed amount of time over the year to align with their budget, others may have some in-house resource and need us to jump in every now and then to bolster them up. Whatever your needs, we’ll work with you to create the right support plan.
For companies that wan’t to keep developing their website or want to develop a new project retainers are a great fit. We always start with an audit so we can document where we are starting from and from there we’ll create a plan that will help you to achieve your goals.
You’ll get a dedicated project manager so every ticket and call is handled by the same team member who will get to know you and your business, along with an SLA that suits your needs.
We’re surprised at how many clients ask us about training or tell us that they were never shown how to use their current website.
We include training in all of our projects, empowering you to manage your website on a day to day basis and putting you in control. We’ll show you how to do everything from adding products, updating shipping rates, generating orders, editing page content to adding blogs and running reports.
You shouldn’t have to pay your agency when you need to change a phone number or add a new delivery partner, instead we should be here to support with the technical and strategic needs of your online business.
Keeping your website up to date and secure is not only a huge concern for you but also for your customers. We can help keep your Magento, Aero or Shopify site up to date with the latest versions and patches, helping to keep you PCI compliant and inline with GDPR.
We can also help with recovery plans liaising with your hosts to ensure we have reliable backs up and can pinpoint the breach to enable clear reporting.
Take a look at our work
A young and up-coming casual clothing brand whose expansion across the UK needed to provide their loyal customers with a slicker, faster and feature rich eCommerce solution.View case study
0 – £2m
In under 12 months
From eBay to a household brand we helped Oh Polly launch their first Magento store packed with features from a live Instagram feed, Out of stock subsciptions and loyalty rewards.View case study