Privacy Policy

1. Purpose of our privacy statement

1.1           Under the Data Protection Act 1998 and the General Data Protection Regulation, we are required to explain to you why we are asking for this information about you, how we intend to use the information you provide and whether we will share this with anyone else.

2. Who are we?

2.1           Actuate Digital Limited is a company limited by guarantee. Our address is Unit 1, Suite 7 Marcher Court, Sealand Road, Chester CH1 6BS.

3. Our data protection officer

3.1           Our Data Protection Officer is responsible for overseeing what we do with your information and monitoring our compliance with data protection laws.

3.2           If you have any concerns or questions about our use of your personal data, you can contact our Data Protection Officer by writing to The Data Protection Officer, Unit 1, Suite 7 Marcher Court, Sealand Road, Chester CH1 6BS or emailing [email protected].

4. Why are we collecting your information?

4.1           The information that you provide to us via our website enquiry, feedback or sign-up forms is completely voluntary and is not required by Actuate in order to provide services to you.

5. What information are we collecting?

5.1           We are collecting information about you which you provide to us on the forms completed including your name, email address and telephone number.

5.2           Some of the information which we collect may be special categories of personal data (also called sensitive personal data), which includes information about your health and racial or ethnic origin.

6. What we are going to do with your information

6.1           The information you provide to us will be used for the following purposes:

6.1.1      It will be stored and used by us in accordance with this privacy statement and also in accordance with your rights under the Data Protection Act 1998 and the General Data Protection Regulation;

6.1.3      It will be used to obtain your views about the services we provide and information on opportunities to get involved. This includes obtaining your feedback about the website AND / OR

6.1.4      It will allow us to contact you in the most appropriate way. For example, we can provide literature in large print if you have difficulty reading smaller print; or provide documents in an alternative language if English is not your first language.

6.2           An understanding of your personal situation and individual needs will allow us to provide a tailored service that meets any physical, cultural or financial needs that you may have.

7. What is the legal basis for using your information?

7.1           In accordance with the data protection laws, we need a “legal basis” for collecting and using information about you. There are a variety of different legal basis for processing personal data which are set out in the data protection laws.

7.2           The lawful basis on which we rely in order to use the information which we collect about you for the purposes set out in this notice will be:

7.2.1      you have provided consent to our use of your information.

8. Sharing your information

Other organisations

8.4           We may from time to time share your information with other organisations, including, but not limited to:

8.4.1      Community groups with whom Actuate liaise to organise events which benefit the local community

9. Transferring your information abroad

9.1           We will not transfer the information you provide to us outside of the European Economic Area.

10. Security of your information

10.1        The information that you provide will be stored securely on our systems. Our security measures and procedures reflect the seriousness with which we approach security and the value we attach to your information.

10.2        Only relevant members of staff will access the information you provide to us.

11. Can we use your information for any other purpose?

11.1        In limited circumstances we may use your information for a purpose other than those set out in this policy. If we intend to do so, we will provide you with information relating to that other purpose before using it for the new purpose.

12. Storing your information and deleting it

12.1        We will store the personal data which you provide to us via a webform for as long as we have relevant information on our services, or for as long as it takes to resolve your query. Once the identified purpose comes to an end, unless there is another identifiable purpose for which it is necessary to hold on to your information, we will delete your information.

13. Your rights

13.1        In relation to the information which we hold about you, you are entitled to:

13.1.1   Ask us for access to the information;

13.1.2   Ask us to rectify the information where it is inaccurate or is incomplete;

13.1.3   Ask us to erase the information and take steps to ask others with whom we have shared your information to erase it;

13.1.4   Ask us to limit what we do with your information;

13.1.5   Object to our use of your information and ask us to stop that use;

13.1.6   Instruct us to provide you with the information we hold about you in a structured and commonly used format or transmit that information directly to another organisation (for example, if you want the information to be sent to another housing provider).

13.2        Our obligations to comply with the above rights are subject to certain exemptions.

13.3        Where we are using your information because you have provided your consent to that use, you are entitled to withdraw your consent at any time. The lawfulness of our use of your information before consent was withdrawn is not affected.

13.4        To exercise any of the rights referred to above, you should contact our Data Protection Officer by writing to The Data Protection Officer, Unit 1, Suite 7 Marcher Court, Sealand Road, Chester CH1 6BS or emailing [email protected].

13.5        You also have the right to complain to the Information Commissioner’s Office (the “ICO”) if you are not satisfied with the way we use your information. You can contact the ICO by writing to Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.

How does Actuate use cookies?

Actuate put small files (known as ‘cookies’) onto your computer when you view this website to collect information about how you browse the site.

Cookies are used to:

  • measure how you use the website, so that Actuate Digital can use this data to continually make improvements and improve user experience
  • enable the website to work more efficiently / improve user experience, for example, by remembering what you have previously clicked on and making these links a different colour

You may delete and block all cookies from this site, although restricting cookies can impact how the website functions. Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit

Cookies used on the Actuate websites


Third-party Google Analytics cookies

Actuate uses Google Analytics, a web analytics service provided by Google, Inc. Google Analytics sets a cookie in order to evaluate your use of our websites which are used in aggregate form to improve the performance and user experience on our site. Google Analytics uses only first party cookies and collects no personally identifiable information.

Google stores the information collected by the cookie on servers in the United States. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. By using the Actuate websites, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

List of cookies

Cookie name Type Source Expiry Functions
_gat Session Google Analytics Session Used to throttle request rate
_ga Persistent Google Analytics 2 years Registers a unique ID that is used to generate statistical data on how the visitor uses the website.
_gid Session Google Analytics Session Registers a unique ID that is used to generate statistical data on how the visitor uses the website.
_collect Session Google Analytics Session Used to send data to Google Analytics about the visitor’s device and behaviour. Tracks the visitor across devices and marketing channels.