A high-performing site isn’t a one-and-done job. Our work doesn’t end when the store goes live.
We keep the platform patched, the integrations running and the conversion rate moving in the right direction.
eCommerce Maintenance & Support
Build. Maintain. Grow.
Support Designed Around You.
Every business has different demands. Some want a dedicated Adobe Commerce agency on standby. Others need Magento or Shopify support specialists to work alongside an in-house team. We offer support packages tailored to your priorities, whether that’s a fixed number of dev hours per month or fully managed assistance across updates, features, and performance.
What we help with every day:
Retainers That Feel Like an Extension of Your Team
You get a dedicated account manager and a consistent team who learn how your business works. We start every retainer with a full audit and a roadmap for what to fix first.
Development, replatforming, recovery work: it’s the same team either way.
Training That Gives
You Real Control
You shouldn’t have to raise a ticket to swap a banner or update a product description. Every build comes with CMS training as standard, so your team can handle the basics without a developer.
Security That Keeps
Your Store Safe
Over 43% of cyberattacks target small and mid-sized businesses. One breach can mean serious fines and reputational damage that lasts a lot longer.
We keep your platform patched and hardened, whether that’s Magento 2, Adobe Commerce, Shopify or Hyvä, and keep you compliant with PCI-DSS and GDPR.
What working with us looks like
Retainers with Actuate are a structured programme built around your site’s actual performance, rather than a bag of hours to spend down.
Every fortnight we check in on progress and anything that’s shifted. Every three months we run a full CRO audit and build an action plan for the next quarter. We work that plan one priority at a time, so we can measure what’s working before moving on.
You always know what we’re doing and why. And the improvements stack up in a way you can see in your numbers.
AutoID
When AutoID came to us, their organic traffic had collapsed, their site was slow, and conversion rates were in steady decline. On the first call, we identified that all metadata across the site had been stripped out, making every product and collection page invisible to search engines.
We fixed that immediately, then carried out a full NNP audit. What followed was a systematic programme of work – app stack audit, navigation rebuild, product page improvements, membership programme redesign – delivered through a structured retainer.
Today, Actuate operates as an embedded extension of the AutoID team. Fortnightly calls, quarterly CRO audits, and a clear action plan each quarter. The numbers reflect it: conversion rate up 9.92%, average order value up 6%, page load speed down 38%.
Client
AutoID
Sector
Automotive
Platform
Shopify Plus
Project Time
On-going
9.92%
Conversion Rate Increase
Systematic UX improvements and CRO work turned more of the right visitors into customers.
6%
Increase in Average Order Value
Smarter product discovery and a clearer customer journey encouraged higher-value purchases.
38%
Reduction in Page Load Speed
Stripping out app bloat and dead weight created a faster, leaner store.
What our clients say
Frequently Asked Questions.
What does your Maintenance & Support service include?
Our ongoing support means your site stays secure, up-to-date, and performing, from platform updates and security patches to performance optimisation and CRO-led improvements that keep your conversion rate moving in the right direction.
Why is ongoing maintenance important for an eCommerce site?
eCommerce sites constantly change, plugins, integrations, payment gateways, and security landscapes evolve. Regular maintenance ensures uptime, prevents security vulnerabilities, and keeps the shopping experience smooth and secure for your customers.
How do your support packages work?
We tailor support to your business needs, whether you want a fixed number of developer hours per month, a fully managed retainer across updates and new features, or specialists working alongside your in-house team.
Can you help with security and compliance?
Yes, we handle regular security patches, platform and extension updates, and help ensure your store remains compliant with key standards like PCI-DSS and GDPR.
Will you improve my site’s performance as part of support?
Absolutely. Our maintenance focuses on performance optimisation, reducing friction, improving load speeds, and addressing user experience issues that can impact conversions.
Do you offer support for specific platforms?
Yes, we support major eCommerce platforms, including Magento 2, Adobe Commerce, Shopify, and Hyvä, with specialists experienced in each environment.
How quickly can you resolve urgent issues?
Our support retainer gives you priority access to developers and specialists, ensuring that critical issues affecting uptime, security, or revenue can be addressed quickly.
Is CMS training included in the maintenance service?
Yes, we believe in empowering you. Every build includes CMS training so you can confidently make content updates, product changes, and manage everyday tasks without constantly raising support tickets.
Real Growth
Conversation.
Real growth starts with a real conversation. Get in touch with us now, and we can help unlock your next nice problem.
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