The Pro’s And Con’s Of Live Chat Support For E-Commerce Sites

Friendly support or sale losing nuisance?

Should you include a live chat support feature on your e-commerce website? Some websites have them, while others don’t. They have some advantages, but they also have some disadvantages. What is right for your business? Let’s take a look at some of the advantages and disadvantages.



These are just a few of the factors to consider if you are looking to implement live chat support on your website. Take the time to look into your options to see if this type of customer service is right for you and will benefit your website and help you customers.

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Mat O'Connor
2 Min Read

Published: 5 August 2016

Mat is the founder here at Actuate. His role focuses on strategy, culture, looking after our clients and every now and then getting stuck in with coding.

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