Insights

The Pro’s And Con’s Of Live Chat Support For E-Commerce Sites

Friendly support or sale losing nuisance?

Should you include a live chat support feature on your e-commerce website? Some websites have them, while others don’t. They have some advantages, but they also have some disadvantages. What is right for your business? Let’s take a look at some of the advantages and disadvantages.

Pros

Cons

These are just a few of the factors to consider if you are looking to implement live chat support on your website. Take the time to look into your options to see if this type of customer service is right for you and will benefit your website and help you customers.

Leave a Reply

Your email address will not be published. Required fields are marked *

3 × 4 =

Mat O'Connor
2 Min Read

Published: 5 August 2016

Mat is the founder here at Actuate. His role focuses on strategy, culture, looking after our clients and every now and then getting stuck in with coding.

Want to receive more like this?

  • This field is for validation purposes and should be left unchanged.
bring your customers closer. increase revenue. develop brand loyalty. increase digital engagement.

Let’s talk.

Find out how we can help

01244 911360
[javascript protected email address]
Enquire Online