Magento Support.

Support

The partnership with clients isn’t just during the design and build process, we are here to help your store run smoothly and reduce any downtime. Our team are also here to keep developing your website to help maximise technology advances and customer trends.

Actuate offer a few support packages or retainers, these can be used to help continuity of business or to keep pushing your site with new features.

We see ourselves as partners so if we we have a great idea about your site we’ll share this with you, scope it out and make it a reality.  We also get notification of upcoming patches and releases from Magento so we are always one step ahead when it comes to ensuring your website is up to date and secure.

You’ll get a dedicated project manager so every ticket and call is handled by the same team member who will get to know you and your business, you’ll get an SLA that suits your needs and each month we’ll check in and discuss anything that needs doing planning in for the future.

 

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